Jelly Firkin pieces are made to order. Because each order is produced specifically for the customer, all sales are final and we do not accept returns.
Cancellations are accepted within 24 hours of purchase. After 24 hours, production may begin and the order can no longer be cancelled.
Refunds may be issued only if:
Custom orders, etched pieces, special finishes, and personalized designs are final sale and cannot be returned, exchanged, or refunded once production has started.
Damage claims must be reported within 24 hours of delivery at contact@jellyfirkin.com with the order number, delivery photos, packaging photos, and clear photos of the item. Claims are reviewed case by case and approval is not guaranteed.
If tracking shows an order was delivered but the package is missing, the customer should contact the shipping carrier and file a carrier claim. Jelly Firkin may review the case, but replacement or refund is not guaranteed for packages marked delivered.